Christmas Frequently Asked Questions

Our Christmas Day bookings open on the 3rd of September. You can find out more here.

Simply click here and choose 25/12/2024 and the time you wish to book for. You can view our full festive offering here.

You can view all of our festive menus here.

This will depend on the venue. If you're interested in booking a Christmas function or event at one of our pubs, please contact them directly.

Yes, you will need to pay a deposit for any of our festive events including; Christmas Day, Breakfast with Santa, Festive Menu.

Please check your booking confirmation email, from here you will be able to log into the portal to cancel or amend your booking.

This will depend on the pub you have booked with, please check the terms and conditions in your booking confirmation.

Not all of our pubs offer Breakfast with Santa. You can find out if you local pub is offering this here. From there you will be able to navigate to the relevant page and make a booking.

Your voucher will be sent to the email address used on the booking. Guests that qualify for the £10 voucher should expect receive this after January 6th 2026. If you have not received it within 5 working days of this date, please contact the Guest Relations Team on guestrelations@greeneking.co.uk or 0344 800 6605. When contacting Guest Relations please provide the following details:

Booking reference
Date of booking
Number of Guests in party
Email address

Please contact the Pub you have booked with and they will be able to amend your email address.

We need to have a valid email address against the booking in order to receive the offer.

No, the voucher can only be used in the same Brand you made your booking with.

No, the voucher cannot be used in conjunction with any other offer, excluding the daily deals.

These will have to be split onto separate bills/transactions. 1 voucher per 1 transaction.

Please contact the Guest Relations Team on the contact details above.

At the time of your booking, if you did not tick the box to opt in to receive Marketing from Greene King – A voucher has not been issued. Please contact the Guest Relations Team on the contact details above with your booking confirmation number.

If you have not paid a deposit to secure your booking before the 31st of October, you will not be eligible for the offer. If you have paid a deposit before the 31st of October, please contact the Guest Relations Team on the contact details above.

If you meet the criteria of the Christmas Booking Incentive, you will receive your voucher in January.

The reference will consist of 10 letters/numbers and will be on the booking confirmation email.

No, the Christmas Incentive offer cannot be used in conjunction with any other offer, excluding the daily deals.

Yes, the Family & Friends discount can be used on any day throughout December/January, including the key dates.

No, the deposit can be paid in Pub also. If the deposit is paid before the 31st of October, you will receive your Christmas Incentive Voucher.