Terms & Conditions
View the terms and conditions
- These terms and conditions govern your use of this website. Please read them carefully as they affect your rights and liabilities under the law.
If you do not agree to these terms and conditions, please do not use this website.
1. Use of this website
This website is provided to you free of charge for your personal use subject to these terms and conditions. By using this website you agree to be bound by these terms and conditions.
The terms and conditions do not affect your statutory rights.
2. Amendments
We may update these terms and conditions from time to time and any changes will be notified to you via a suitable announcement on this website. The changes will apply to the use of this website after we have given notice. If you do not wish to accept the new terms and conditions you should not continue to use this website. If you continue to use this website after the date on which the change comes into effect, your use of this website indicates your agreement to be bound by the new terms and conditions.
3. Access to and availability of the website
We will make all reasonable efforts to provide you with access to the website 24 hours per day without any interruptions. However, from time to time you may experience disruptions due, for example, to essential maintenance or problems beyond our control involving suppliers, communications, the internet, your own computer or software failures. Accordingly, we do not warrant that the website will be available continuously and is not liable for any downtime or disruption in website availability.
4. Passwords and security
You agree to (and agree to ensure that your directors, employees and agents):
Keep all passwords secret at all times and have them changed, if there is reason to believe that someone else knows them Notify us immediately upon becoming aware of any accidental or unauthorised access or use of the service by any third party
5. Intellectual property
The content and design of these website pages are subject to copyright owned by us. You are welcome to print pages for your personal use but no part of this website, our logos or trademarks may be reproduced or transmitted in any way for any other purpose.
Other than having permission to access the website and use the services in accordance with these terms and conditions, you agree that nothing herein creates or grants to you any right in or ownership of any intellectual property rights existing in the presentation or format of the website or in any software, content, information, data or databases provided through the website or used in or forming part of the services. This includes without limitation any registered or unregistered trademarks, service marks, logos, designs, database rights, copyright, rights in domain names or data owned by or vested in us or any third party (‘intellectual property’).
All rights in relation to intellectual property not expressly granted by us are hereby reserved to us (or our licensors) and no right, licence or benefit to such intellectual property is granted to you.
6. Property details
We reserve the right to change the details of any pub, hotel or restaurant at any time without notice.
7. Liability
This website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the internet.
We have made all reasonable efforts to ensure that all information provided on the website by ourselves and third parties is accurate at the time of inclusion, complete and up-to-date.
However, there may be inadvertent errors on the website for which we take no responsibility. We reserve the right to make changes and/or corrections to the website at our own discretion.
In particular, we disclaim all liabilities in connection with the following:
incompatibility of this website with any of your equipment, software or telecommunications links technical problems including errors or interruptions of this website unsuitability, unreliability or inaccuracy of this website inadequacy of this website to meet your requirements
By accessing this website you agree that we shall not be liable to any person for any special, incidental, direct or indirect consequential loss or damage including, without limitation, loss of profits or revenues, cost of replacement goods, loss or damage to data arising out of the use of, or inability to use, this site which may arise from the use of this site or use or reliance on any of the information contained in any of the materials on this website or from access to other material on the internet via hyperlinks from this site.
Nothing in this paragraph applies to our liability in respect of products sold through our pubs, hotels or restaurants.
Nothing in these terms and conditions shall exclude our liability for personal injury or death caused by our negligence.
8. Third-party websites and products
From time to time this website may include links to other websites not under our control. We will accept no liability in respect of, the content on any external link.
Any information related to a supplier or product on the website which is not part of or produced by us or our group does not represent any endorsement by us of the quality of the supplier or product offered.
9. Termination
We may terminate your right to use the website by notice in writing to you if you breach any of the obligations under these terms and conditions.
On termination, you will make no further attempt to access the website or use the services and must delete all relevant passwords and any other website material.
10. Your liability
You agree to be liable for and to indemnify us (and our officers, employees, directors, shareholders, representatives, successors and assigns) and hold us harmless against all third-party claims, demands and actions and in relation to all liabilities, losses, costs, charges, damages and expenses (including legal fees) incurred in relation to such claims, demands and actions, to the extent that such liability arises from breach of these terms and conditions by you or use of your computer, passwords or secure means of access to the website by an unauthorised user.
11. General
If we fail to exercise our rights immediately, this will not by itself be taken as a waiver of those rights and we may still exercise those rights in the future.
If any of these terms or conditions is found to be illegal, invalid or unenforceable under applicable law, the offending provision will be severed and remaining terms and conditions will be unaffected (to the fullest extent legally permitted).
You agree that we may transfer its rights and obligations under these terms and conditions to another person. You may not transfer your rights or obligations under these terms and conditions to anybody else without first obtaining our written consent.
A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
Your use of this website and any dispute arising out of the website is subject to the laws of England and Wales. Any dispute arising out of the use or publication of this website is subject to the exclusive jurisdiction of the Courts of England and Wales.
This website is owned and operated by Greene King Brewing and Retailing Limited, a company registered in England and Wales whose registered office is at Westgate Brewery, Bury St Edmunds, Suffolk, IP33 1QT. Company registration number 3298903.
Last updated: April 2018 - 1. Promotion open to UK residents only, aged 18+.
2. Deal entitles the user to purchase a small starter and main/ main and dessert from the weekday set menu (2 courses) for £9.49. Starters included are Tomato & Red Pepper Soup, Garlic Breaded Mushrooms, Cheesy Garlic Bread. Mains included are Gammon and Eggs, Fish and Chips, and Small Farmhouse Carvery. Desserts included are Apple Crumble, Chocolate Brownie, and Ice Cream. The addition of a third course is £3.
3. All Weekday set menu portions are designed to be smaller than the equivalent main menu dishes. As each and every carvery plate is different, calorie information can be found at the carvery counter.
4. Offer applicable in all Farmhouse Inns.
5. Offer available Monday- Friday (excluding bank holidays), from 12-5pm.
6. Cannot be used or combined with any other offer, promotion or discount including Greene King team member and friends & family discounts.
7. Management reserves the right to withdraw or amend the offer at any time. Manager’s discretion is final.
8. Subject to English law and the exclusive jurisdiction of the English courts.
9. Promoter: Greene King Brewing and Retailing Ltd, Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT. 1. This voucher entitles you to one slice of cake to takeaway (the Big Biscoff®) for free when dining in on Mother’s Day (15 March 2026), when booked before 1st March 2026.
2. Email voucher must be shown to your server at till point to redeem.
3. One (1) main meal must be ordered to redeem 1 x (one) free slice of cake (Free slice of Cake is Big Biscoff® and cannot be substituted). Small carvery, weekday set menu and yorkie wraps are excluded.
4. One cake slice to be given per table. Slice of cake is for takeaway only.
5. Online bookings only. Offer is valid on Mother’s Day (15 March 2026) only.
6. All items are subject to availability during food service hours.
7. Offer cannot be used on Greene King app. No cash alternative. Voucher is not transferable. Copied or forward vouchers will not be accepted.
8. Cannot be used in conjunction with any other offer, voucher or promotion including Greene King team member and friends and family discounts.
9. Photography is for illustrative purposes only.
10. We reserve the right to withdraw or amend the offer at any time.
11. Subject to English law and the exclusive jurisdiction of the English courts.
12. Promoter: Farmhouse Inns, Sunrise House, Ninth Avenue, Burton-Upon-Trent, Staffordshire DE14 3JZ.
- All bookings made after 11:30am on Mother's Day Sunday 15th March 2026 require a £5 per person. No booking is confirmed until a deposit has been received. We know plans change, so if you do need to cancel your booking, please note deposits will only be refunded if cancelled 72 hours before your time of booking. Promoter: Farmhouse Inns, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ.
1. This offer entitles you to two free standard or vegetarian Kids Breakfast, Junior Carvery or Pick ‘n’ Mix small mains (Omega-3 Fish Fingers/Chicken Nuggets/2oz Beef Burger/Pork Sausages/Chilli/ Tomato Pasta) and ice-cream scoop from the Kids' Menu with the purchase of an adult buffet breakfast, main meal from the main menu, or standard or vegetarian carvery. Small Carvery, weekday set meals and Yorkie Wraps are not included.
2. Offer excludes starters, desserts, and drinks.
3. Offer valid for children under 12.
4. Offer can be redeemed Monday- Friday, between 9th - 13th February for our Farmhouse Inns in Aberdeen, and then available for all sites from the 16th – 27th February, including Farmhouse Kitchen Silkwood Park and Farmhouse Kitchen Worsley. Excludes weekends and bank holidays
5. One adult main entitles you to two children’s mains, two adult mains entitles you to four children’s mains. Valid for up to 4 adults and 8 children.
7. No voucher required, simply walk in to receive the offer, can be used on the Greene King app. Not available on takeaway or delivery.
8. All items are subject to availability during food service hours.
9. No cash alternative.
10. Cannot be used in conjunction with any other offer, voucher or promotion.
11. Photography is for illustrative purposes only.
12. We reserve the right to withdraw or amend the offer at any time.
13. Subject to English law and the exclusive jurisdiction of the English courts.
14. Promoter: Farmhouse Inns, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ.
Social Media Terms & Conditions
TERMS & CONDITIONS AND PRIVACY NOTICE
1. Acceptance. By entering this promotion you are deemed to have accepted, and will be bound by, these terms and conditions.
2. Eligibility. This promotion is open to residents of the United Kingdom aged 18 or over only. Employees of Greene King, their families, agencies, or anyone else professionally connected with this promotion, are not eligible to enter.
3. Promotional Period. This promotion opens at 9am on 1st February and closes at 11:59pm on 14th February 2026.
4. Entry requirements. Entrants must comment on the Farmhouse Inns Instagram post.
5. Winner selection. One winner will be selected at random from all entries received across both platforms.
6. Prize. The winner will receive £500 Love2Shop vouchers. Vouchers expire 08/26.
7. The terms and conditions of any third-party supplier will also apply to the prize where applicable. If there is a conflict between third-party terms and conditions and these terms and conditions, these shall take precedence.
8. The prize is non-transferable and cannot be sold or auctioned. No cash or other alternative to the prize will be offered unless in the event of unforeseen circumstances, in which case we reserve the right to offer an alternative prize of equal or greater value than the original.
9. Notification. The winner will be informed of their prize within 7 working days following the end of the promotion, unless otherwise specified.
10. Reasonable efforts will be made to contact the winner using the details on entry. However, if a response has not been received within 48 hours, or if the selected winner is ineligible, otherwise in breach of these terms and conditions, or unable to take up the prize for any other reason, we reserve the right to select an alternative winner using the same process referred to above in these terms and conditions.
11. We accept no responsibility for failed delivery due to the provision of incorrect contact details by you.
12. Collection. The winners details, including telephone and email address, will be shared with our Greene King marketing team to organise collection directly with the winner.
13. Limitation of liability. To the extent permitted by law, we take no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way due to entering this promotion or taking up a prize. We are not responsible for any third-party acts or omissions.
14. Intellectual property. You will retain ownership of any content, submissions and other material that you submit as part of this promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of this promotion.
15. Publicity. The winner may be asked to take part in publicity relating to this promotion, but this will be discussed with the winner before taking place.
16. Winner’s name. In accordance with the Advertising Standards Authority CAP Code, we intend to make available the surname and county of any winner. Any winner that objects must notify us as soon as possible after you are informed that you have won.
17. General terms. No bulk, machine-generated consumer group or third-party entries will be accepted. Entries are restricted to one entry per person. In the event of multiple entries being received from the same person or account, only the first entry will be accepted.
18. We reserve the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed, technical or telecommunications faults. Proof of submitting is not proof of receipt.
19. We reserve the right, in our absolute discretion, to verify the winner, including, but not limited to, proof of identity and/or age, as required, and to withdraw a prize where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained advantage in participating in the promotion or has won using fraudulent means.
20. Our decision is binding in all matters relating to this promotion, and no correspondence shall be entered into.
21. Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any time, but will always endeavour to minimise the effect to you in order to avoid undue disappointment.
22. Governing law & jurisdiction. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and we and you submit to the exclusive jurisdiction of the English courts.
23. We remind anyone entering this promotion to drink responsibly. Please visit www.greeneking.co.uk/enjoy-responsibly for the facts.
24. This promotion is in no way sponsored, endorsed, administered by or associated with Meta. You are providing your information to us. By participating in this promotion, you agree to a complete release of Meta from any claims.
25. This promotion is subject to Instagram’s terms and conditions, which can be found at: https://help.instagram.com/58106616558187026. Promoter: Greene King Brewing and Retailing Limited Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire DE14 3JZ
Privacy notice
27. Data Controller. Greene King Brewing and Retailing Limited (ICO registration number ZA054235) is the data controller in respect of this promotion.
28. We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in this promotion. We are a member of the Greene King group of companies (the “Group”), and the Group takes the protection of your personal information seriously.
29. Why do we need to process your personal data? We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.
30. What information do we process? When you enter a promotion we need your contact information. If you are a winner we may ask for your date of birth in order to confirm your eligibility to enter the competition and other contact information so we are able to send your prize to you. We will also collect any personal information you include in your message.
31. How long do we keep personal information for? If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise we will keep your data for the following time periods:
Information relating to… Is kept for… Entering a promotion 4 months following the closing date of a promotion Enquiring about a promotion 3 months following our reply to you 32. Will we sell your personal data to anyone else? No. That’s not something we do.
33. Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you. We work with the following third party suppliers and service providers who will process your personal data in order to administer the promotion, arrange prizes and discuss any specific requirements with you on our behalf:
Third party Personal data that is shared Reasons for sharing personal data WPR Agency Ltd Name, address including post code, date of birth, telephone number, email address and gender. To administer the promotion and respond to customer queries and complaints Service Now Name, contact information, address, booking information, complaint information Managing guest queries and complaints 34. All of these organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.
35. We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.
36. As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.
37. We will not pass your personal information outside of the UK or EU or to any other external organisation without your prior permission.
38. Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general privacy notice at www.greeneking.co.uk/privacy.
39. Publicity. If you are a winner or runner up, we may use your data for publicity purposes as explained in the terms and conditions above.
40. What are your rights and how can you exercise them? We can be contacted by post at: Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.
41. We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to dataprotection@greeneking.co.uk.
42. We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:
Processing purpose Lawful basis for processing Administering a promotion We process personal data because it is necessary to do so for the performance of the relevant contract. Responding to an enquiry about a promotion We believe it is in our commercial interests to respond to our customers making this processing a legitimate interest. 43. You have the following rights under data protection law:
a. to ask us to tell you what personal data we are processing that relate to you (right of access);
b. to require us to rectify or stop processing inaccurate personal data (right to rectification);
c. to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);
d. to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);
e. to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);
f. to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability).44. You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.
45. You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.
46. Cookies. We may download cookies to your computer when you log on to our website. For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice at greeneking.co.uk/privacy and greeneking.co.uk/use-of-cookies.
47. Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.
TERMS & CONDITIONS AND PRIVACY NOTICE
1. Acceptance. By entering this promotion you are deemed to have accepted, and will be bound by, these terms and conditions.
2. Eligibility. This promotion is open to residents of the United Kingdom aged 18 or over only. Employees of Greene King, their families, agencies, or anyone else professionally connected with this promotion, are not eligible to enter.
3. Promotional Period. This promotion opens at 9am on 20th February and closes at 11:59pm on 28th February 2026.
4. Entry requirements. Entrants must comment on the Farmhouse Inns Instagram post.
5. Winner selection. One winner will be selected at random from all entries received.
6. Prize. The winner will receive one Biscoff® hamper.
7. The terms and conditions of any third-party supplier will also apply to the prize where applicable. If there is a conflict between third-party terms and conditions and these terms and conditions, these shall take precedence.
8. The prize is non-transferable and cannot be sold or auctioned. No cash or other alternative to the prize will be offered unless in the event of unforeseen circumstances, in which case we reserve the right to offer an alternative prize of equal or greater value than the original.
9. Notification. The winner will be informed of their prize within 7 working days following the end of the promotion, unless otherwise specified.
10. Reasonable efforts will be made to contact the winner using the details on entry. However, if a response has not been received within 48 hours, or if the selected winner is ineligible, otherwise in breach of these terms and conditions, or unable to take up the prize for any other reason, we reserve the right to select an alternative winner using the same process referred to above in these terms and conditions.
11. We accept no responsibility for failed delivery due to the provision of incorrect contact details by you.
12. Distribution of prize. The winners details, including name and address, will be shared with our Greene King team to distribute the prize to the winner.
13. Limitation of liability. To the extent permitted by law, we take no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way due to entering this promotion or taking up a prize. We are not responsible for any third-party acts or omissions.
14. Intellectual property. You will retain ownership of any content, submissions and other material that you submit as part of this promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of this promotion.
15. Publicity. The winner may be asked to take part in publicity relating to this promotion, but this will be discussed with the winner before taking place.
16. Winner’s name. In accordance with the Advertising Standards Authority CAP Code, we intend to make available the surname and county of any winner. Any winner that objects must notify us as soon as possible after you are informed that you have won.
17. General terms. No bulk, machine-generated consumer group or third-party entries will be accepted. Entries are restricted to one entry per person. In the event of multiple entries being received from the same person or account, only the first entry will be accepted.
18. We reserve the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed, technical or telecommunications faults. Proof of submitting is not proof of receipt.
19. We reserve the right, in our absolute discretion, to verify the winner, including, but not limited to, proof of identity and/or age, as required, and to withdraw a prize where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained advantage in participating in the promotion or has won using fraudulent means.
20. Our decision is binding in all matters relating to this promotion, and no correspondence shall be entered into.
21. Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any time, but will always endeavour to minimise the effect to you in order to avoid undue disappointment.
22. Governing law & jurisdiction. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and we and you submit to the exclusive jurisdiction of the English courts.
23. We remind anyone entering this promotion to drink responsibly. Please visit www.greeneking.co.uk/enjoy-responsibly for the facts.
24. This promotion is in no way sponsored, endorsed, administered by or associated with Meta. You are providing your information to us. By participating in this promotion, you agree to a complete release of Meta from any claims.
25. This promotion is subject to Instagram’s terms and conditions, which can be found at: https://help.instagram.com/58106616558187026. Promoter: Greene King Brewing and Retailing Limited Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire DE14 3JZ
Privacy notice
27. Data Controller. Greene King Brewing and Retailing Limited (ICO registration number ZA054235) is the data controller in respect of this promotion.
28. We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in this promotion. We are a member of the Greene King group of companies (the “Group”), and the Group takes the protection of your personal information seriously.
29. Why do we need to process your personal data? We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.
30. What information do we process? When you enter a promotion we need your contact information. If you are a winner we may ask for your date of birth in order to confirm your eligibility to enter the competition and other contact information so we are able to send your prize to you. We will also collect any personal information you include in your message.
31. How long do we keep personal information for? If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise we will keep your data for the following time periods:
Information relating to… Is kept for… Entering a promotion 4 months following the closing date of a promotion Enquiring about a promotion 3 months following our reply to you 32. Will we sell your personal data to anyone else? No. That’s not something we do.
33. Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you. We work with the following third party suppliers and service providers who will process your personal data in order to administer the promotion, arrange prizes and discuss any specific requirements with you on our behalf:
Third party Personal data that is shared Reasons for sharing personal data WPR Agency Ltd Name, address including post code, date of birth, telephone number, email address and gender. To administer the promotion and respond to customer queries and complaints Service Now Name, contact information, address, booking information, complaint information Managing guest queries and complaints 34. All of these organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.
35. We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.
36. As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.
37. We will not pass your personal information outside of the UK or EU or to any other external organisation without your prior permission.
38. Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general privacy notice at www.greeneking.co.uk/privacy.
39. Publicity. If you are a winner or runner up, we may use your data for publicity purposes as explained in the terms and conditions above.
40. What are your rights and how can you exercise them? We can be contacted by post at: Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.
41. We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to dataprotection@greeneking.co.uk.
42. We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:
Processing purpose Lawful basis for processing Administering a promotion We process personal data because it is necessary to do so for the performance of the relevant contract. Responding to an enquiry about a promotion We believe it is in our commercial interests to respond to our customers making this processing a legitimate interest. 43. You have the following rights under data protection law:
a. to ask us to tell you what personal data we are processing that relate to you (right of access);
b. to require us to rectify or stop processing inaccurate personal data (right to rectification);
c. to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);
d. to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);
e. to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);
f. to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability).44. You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.
45. You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.
46. Cookies. We may download cookies to your computer when you log on to our website. For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice at greeneking.co.uk/privacy and greeneking.co.uk/use-of-cookies.
47. Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.
The majority of our Greene King owned brands and pubs are active across Social Media; from our customer facing brands like Flaming Grill and Hungry Horse, through to Greene King Sport, our beers and our local pubs throughout the UK.
Our Social Media Terms of Use aims to set out what to expect from our social channels.
What should you expect from us?
At the heart of everything we do, we aim to engage and delight—celebrating our diverse brands across Social Media and sharing the vibrant essence of pub life through our local pages. Social media is a wonderful space for conversation and connection, and we encourage open dialogue. To ensure everyone has a positive experience, we ask that all interactions adhere to the terms of use outlined here.
We believe that our pubs are for everyone, and this warm welcome extends to all our digital channels too. Our dedicated social media team works hard to keep our channels fresh and active, sharing content that reflects the unique energy of our community.
If the channel is not monitored, it should say state this within the about us or bio.
We welcome comments and messages across all our platforms and aim to respond within 24 hours across our brand pages.
What we expect from customers:
In line with our Customer Promise, we believe in creating an inclusive and respectful community both in our pubs and on our social media channels. We expect all customers to comply with the respective social media platforms terms of use.
We also expect our customers to be kind and respectful when engaging with our social platforms and content, however from time to time we do come across unreasonable behaviour.
We reserve the right to remove any content or comments if they are;- Disrespectful, hateful, or abusive
- Include discrimination of any kind
- Directly demonstrating racism/directly racist
- Promote goods or services outside of Greene King and our partners
- Corrupt or illegal
- Includes the filming of our team without permission
- Suspected as spam
We reserve the right to block users from our accounts for the behaviour listed above.
Content shared by fans or followers on Greene King Social Channels is the responsibility of the individual and does not reflect the opinions of Greene King and its employees. Remember social media is a public space, so anything you write could be open to comments from others.Additional information:
User Generated Content:
- By tagging any of our brands or pubs in your Facebook or Instagram story, you are agreeing that Greene King brands and pubs can share this content across the respective channel/brand story
- By actively tagging or hash tagging any of our brand or pub accounts in your social media content, we assume the content posted is not confidential and you are happy to be contacted by a Greene King representative, who will ask permission for this content to be used across social media or digital channels
Competition Terms and Conditions:
- Competitions hosted on our brand pages will always have corresponding T&Cs hosted on the brand website. Where possible, we will link to these within our social post or bio
- Pub Page Competition T&Cs are hosted here https://www.greeneking.co.uk/terms-conditions
If you see or receive contact from any social media presence claiming to be from Greene King and you’re unsure, please contact our Customer Services Team.
If you have any questions concerning our social media, please contact us through our standard customer service methods listed here https://www.greeneking.co.uk/contact-us/customer-service
Policy reviewed January 2025