Christmas Early Booking Incentive FAQs

FAQs

• I haven't received my voucher?

  Your voucher will be sent to the email address used on the booking. You should receive this week commencing the 2nd of January. If you have not received it within 5 working days of this date, please contact the Guest Relations Team on guestrelations@greeneking.co.uk or 0344 800 6605. When contacting Guest Relations please provide the following details:
  
  Booking reference
  Date of booking
  Number of Guests in party
  Email address

• I need to edit my email address on my booking and for the offer, how do I do this?

  Please contact the Pub you have booked with and they will be able to amend your email address.

• I do not have an email address, how can I still take advantage of the Christmas Incentive offer?

  We need to have a valid email address against the booking in order to receive the offer.

• Can my voucher be used in any Greene King pub?

  No, the voucher can only be used in the same Brand you made your booking with.

• Can the voucher be used with any other offer?

  No, the voucher cannot be used in conjunction with any other offer, excluding the daily deals.

• Can multiple Christmas Incentive vouchers be used together on the same bill?

  These will have to be split onto separate bills/transactions. 1 voucher per 1 transaction.

• I have deleted my voucher, how can I get this back?

  Please contact the Guest Relations Team on the contact details above.

• Why have I not received my voucher?

  At the time of your booking, if you did not tick the box to opt in to receive Marketing from Greene King – A voucher has not been issued. Please contact the Guest Relations Team on the contact details above with your booking confirmation number.

• I made a Christmas booking before the 31st of October, however I have not received a voucher?

  If you have not paid a deposit to secure your booking before the 31st of October, you will not be eligible for the offer. If you have paid a deposit before the 31st of October, please contact the Guest Relations Team on the contact details above.

• I made a Christmas booking before I knew about the incentive, will I receive the offer?

  If you meet the criteria of the Christmas Booking Incentive, you will receive your voucher in January.

• Where is the booking reference and what does it begin with?

  The reference will consist of 10 letters/numbers and will be on the booking confirmation email.

• Can I use my Family & Friends discount with the Christmas Incentive offer?

  No, the Christmas Incentive offer cannot be used in conjunction with any other offer, excluding the daily deals.

• Can I use my Family & Friends discount on any day over the Christmas period, including Christmas Day?

  Yes, the Family & Friends discount can be used on any day throughout December/January, including the key dates.

• Do I have to pay my deposit online to receive the Christmas Incentive offer?

  No, the deposit can be paid in Pub also. If the deposit is paid before the 31st of October, you will receive your Christmas Incentive Voucher.